Finds how you answered before
It searches the mail you have already sent and the pages you have already written for the same question, rather than starting from a blank draft.
GmailOutlookNotion
Use case
Replies drafted from the answer you already gave someone else.
Most questions that arrive have been asked before, and you answered them well the first time. Faber searches your sent mail and the notes you keep, finds how this was answered, and drafts the reply from it - with the source shown, so you can see what it is repeating.
How it helps
Your wording, not a generated impression of it.
Keeps the answer that worked
The reply reuses the explanation you settled on, so the third customer to ask gets the version you refined, not a fresh attempt at it.
Shows you the source
Every draft says which past answer it came from. When the answer is out of date, you can see that it is out of date and fix it at the source.
What happened
You see what it reused, and what it could not.
After every run, Faber leaves a plain-English record of the messages it read, the drafts it prepared, and the ones it left alone.
What happenedAnswers from your archive
- Read 23 new messages this morning.
- Found 14 asking something answered before.
- Drafted 14 replies, each naming the answer it reused.
- Left 9 alone with no close match to work from.
Good fit when
The same questions arrive from different people.
A lot of incoming mail is a version of something already answered.
How it is worded matters, because the answer is the product explanation.
Answers live in sent mail and in notes, not in a support tool.
You want to see what a draft is based on before it goes out.
Answer it once, not every time.
Describe which inbox to watch and where your written answers live.