The mailbox is the business, and the quote nobody chased is the job you did not win.

When a customer emails a question you have an answer for, a reply is drafted from your list of questions and answers, as you wrote them. You keep the list, and Faber can fill it from the replies you have already sent. A question with no answer on the list gets no draft: you are told who asked and what, so you can add it. A complaint, or anything urgent, is flagged for you instead of drafted.

Each weekday morning, a ranked handful of what actually needs you, most important first, with one line on each saying why it is above the line. Everything else is a count, not a list. Something you have not answered keeps coming back, with how long it has been waiting, until you reply on it. Then today: one line on the shape of the day, the invites you have not answered, and anything booked twice. A message from someone you are meeting today moves up next to the meeting. It arrives where you told it to, and your own inbox is one of the choices.

Finds the threads where you sent the last message days ago and nobody replied, skipping the ones that were already finished by a thank-you or a confirmation. For each one still open, a short follow-up drafted in the same thread: what was being discussed, and the one question that moves it forward.

Once a day, the receipts and invoices that arrived since yesterday: the attachment saved into a folder, and a row added recording the date, the merchant, the amount, and a link to the file. Anything already filed is skipped, so nothing lands twice.