Anything that needs a relationship
A difficult customer, a negotiation, a call that needs reading the room. Faber can prepare the ground for it and should not be the one having it.
Compare
Most teams that ask this end up wanting both. A person is worth having for judgment, relationships, and anything unusual. Faber is for the work underneath that, the part that repeats every week.
| Faber | A virtual assistant | |
|---|---|---|
| Best at | Recurring work with a shape: chasing, sorting, updating, reporting. | Judgment, exceptions, relationships, and anything that has never happened before. |
| When it works | Any hour, on a schedule or the moment work arrives. | Their working hours, in their time zone. |
| Getting started | Describe the work in plain words and approve a preview run. | Hiring, onboarding, and a few weeks of showing them how you do it. |
| If someone leaves | The task stays. It does not live in anyone's head. | You explain it again to the next person. |
| Doing it the same way | The actions are settled when you approve the preview run. | Depends on the day, the person, and how well it was written down. |
| Checking the work | Mark any action to require your approval. The rest goes on its own. | You spot-check, or you find out later. |
| Cost | Less than a part-time admin, and it does not change with the volume of work. | An hourly or monthly rate that rises with the hours. |
| Scaling up | Add another task. The first one keeps running. | Add more hours, or another person to manage. |
Where a person wins
A difficult customer, a negotiation, a call that needs reading the room. Faber can prepare the ground for it and should not be the one having it.
If you could not explain the job to a new starter in a few sentences, it is not ready to be a task. Have a person do it a few times first, then describe what they actually did.
One-offs, emergencies, and the exceptions that come up once a quarter. Faber flags those for a decision instead of guessing at them.
Tell us the work that comes back every week, and we will set the first one up with you.